Working with families
What you can expect from us.
Choosing care can feel like a great deal to hold at once. We aim to make the process clearer, kinder and more practical from the first conversation onwards.
Clear communication at every stage.
Families should have clear people to contact, honest information about suitability and regular opportunities to ask questions.
Where appropriate, families are involved in assessment, care planning and review, while the resident remains at the centre of decisions.
Talk to us
Share the broad situation and what matters to the person.
Visit and assess
See the home, meet the team and consider suitability carefully.
Prepare and settle
Agree practical arrangements and build a care plan around the individual.
Review together
Keep communication open as needs and preferences change.
Start a conversation
Talk through your situation.
There is no expectation that you will have every answer at the first contact.